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Frequently Asked Questions
01
How will I know if the services provided by My Aide In Life are consistent with what I need?
At M.A.I.L., we believe communication is vital to a successful working relationship. Therefore, we evaluate the services on a continuous basis from every visit, monthly, to quarterly. We keep in contact with your preferred family members or friends to ensure that everyone is on the same page and providing you with the best help possible.
02
What if an emergency arises and I need to spend time in the hospital?
Not to worry. My Aide In Life is to help you through whatever life changes occur. Do you need your home looked after while you are away? Do you need supplies or toiletries? Do you want us to help you get out of bed and go for a walk? Your situation changes and our flexibility to handle it is key to a successful relationship both for you and your family members.
03
I am the caregiver for my parent/s but I am busy with my job and family. How can My Aide In Life help me?
We understand how important it is to keep your loved ones well-cared for. That's why we keep a detailed log of our schedules and activities for every visit, which you can access and share at any time. We also encourage you to reach out to us whenever you have questions or concerns about your parent's care. We're here to assist you as much or as little as you need, and we believe that your health and well-being are equally important.
04
What qualifications and training does the staff have that I can benefit from?
Our team of caregivers comprises individuals with diverse backgrounds and qualifications. We are committed to continuous growth and development to remain competitive, capable, and knowledgeable in our daily practice. Our combined experiences have enabled us to assist clients with various conditions, such as dementia, autism, diabetes, and visual impairment. Although we do not possess medical qualifications, we collaborate closely with Alberta Health Services to ensure optimal care for our clients.
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Frequently Asked Questions
05
I am on a tight budget. How do you invoice and how can I pay?
06
Are you insured?
We offer flexible payment plans to suit your needs. For first-time clients, we kindly request a 50% deposit upfront. Bi-weekly services are invoiced upon completion and payment is due at that time. For weekly services, we offer the option to pay on the 15th and last day of the month. Please note that late fees may apply. We accept cash, cheques, credit cards (with a 4% fee), and e-transfers. Please be advised that debit cards are currently unavailable.
Yes, at My Aide In Life, we are insured with Lloyd's of London under the category Special Risk for Seniors Domestic Home Care. We are not covered for medication administration or overnight stays.
07
I am not exactly sure what I need right now. How can I narrow it down?
Great news! We have included a self-help survey that will assist you in determining how often services are required, or what you might need now versus potential services in the future. If you are currently satisfied with what you have, M.A.I.L. will be there for you should your situation change.
08
Why should I hire you compared to some of your competitors?
This is a great question and not one that can be easily answered. Every client is unique in what they require at the time of their search. Our aim is to remain small so that our clients receive more personable care for as long as they require it. We want to work with the families or other caregivers as a joint effort. Scheduling is easily adapted with the team that you have grown to know, like and trust. If you put your faith in us, we guarantee you that we are striving to learn alongside everyone to provide the best overall service.
