I have been in business since 2021 and I have learned so much along the way. The business is growing based on the needs of our clients. Each client is different but our service is the same. We provide kindness in every visit, compassion in every moment; it's your home, our care. Below is a small example of what I mean by that.
Last week, I was scheduled for my regular bi-weekly housecleaning visit with a long-time client. I've been working with this lady for nearly two years, always
on the same days and times. On this particular morning, neither my door knocks nor phone calls were answered, which made me quite concerned. I asked her neighbors if they knew anything about her whereabouts, but they hadn’t noticed anything unusual. While this reassured me that she hadn't been taken away by an ambulance, I still wondered if I should call for one.
After waiting for about 15 minutes with no response, I decided to call her son. It was a last resort, and I didn’t want to alarm him, but I was genuinely worried. Although he couldn’t offer immediate help since he lives out of province, I hoped he might know of a hidden key to get into the house. Meanwhile, I could hear a radio playing in the upstairs bedroom, so I kept knocking and calling out for her. Eventually, she opened the door, and I was immensely relieved. She was surprised to see me, having forgotten what day it was and being in the shower.
To be honest, I felt a bit foolish for worrying her son, but both she and her son thanked me for my concern. They appreciated that I didn't just give up and leave.
The moral of the story is that this isn't the first time something like this has happened to me. Regardless of the service you hire My Aide In Life for, we are committed to ensuring your safety and well-being. We care about our clients. Whether you've had an accident, been hospitalized, or simply forgotten our appointment, it's our duty to follow up. Though, you may not know it, while you may have hired us to clean, you are getting more than that. We go above and beyond because it comes naturally to us. We are home care with heart.
Robyn Wilson
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